Shipping, Exchange & Returns Policy

Shipping

Standard shipping is free on all scissors and accessories orders shipped anywhere within Canada and will usually take between 7-9 days to arrive. Delivery time can vary, and Mizutani Scissors Canada will not be responsible for any delays in shipping.  Signature is required upon delivery.

Exchange Policy

Items may be returned for exchanged if returned within 7 days of receipt, with original packaging in undamaged and sell-able condition.  All exchanges may be subject to a 15% restocking fee.  To be eligible for an exchange, your item must be in the same condition that you received it, is the incorrect size/model or contains a factory defect.

Return Policy

Items may be returned for refund or credit if returned within 14 days of receipt, with original packaging in undamaged and sell-able condition.  All returns may be subject to a 15% restocking fee.  To be eligible for a return, your item must be in the same condition that you received it.

Custom Orders

All custom orders (includes custom color finish, custom parts or engravings) cannot be returned or exchanged.  Any blade defects will be covered by the manufacturer.  Any defects must be reported within 24 hours of usage.