FAQ

Do the scissors have warranty? 

All Mizutani scissors are carefully crafted and inspected under strict guidelines both at the factory level and at the distributor level. Warranty coverage extends to all blade imperfections and must be reported within 24 hours of using scissors. 

Scissors will be sent back to the factory for inspection under microscope. All blade defects will be covered under factory. 

What happens when my scissors are dull? 

The warranty coverage does not extend to natural wear and tear due to extended usage. Mizutani Canada recommends sending your scissors in for sharpening to any Mizutani retail location for maintenance. 

I dropped my scissors, now what? Who do you recommend to sharpen my scissors? 

If you would like your scissors to be maintained, Mizutani Canada recommends sending them into the factory for sharpening, balancing, alignment and polishing. Typically most users will send their scissors in every 1-1.5 years. (or as needed based on individual preference) 

Mizutani Canada recommends sharpening the scissors at the factory level with one of the 15 global authorized sharpeners to extend the warranty. Since Mizutani scissors are crafted in a unique way, traditional/universal sharpening-smiths and sharpening wheels may not be equipped to service Mizutani scissors and are subject to ‘over-grinding’ the edge of the blade.  

How do I sharpen my scissors? 

To have your scissors sharpened, email us at hello@mizutanicanada.ca and we will provide you with the details.  Instructions for shipping scissors are as follows:

  1. Lightly wrap the tip of the blade in elastic band to avoid opening/closing during transport (do not over tighten) 
  2. Lightly use a twist tie to secure the scissor handles 
  3. Insert scissors in sheath or placed in secure scissor pouch
  4. Cushion with layers of bubble wrap inside box to send for shipping. 
  5. Send to: 

Eikonic Academy | Attention: Mizutani Canada Showroom 

3-720 Burnhamthrope Road West Mississauga Ontario L5C 3G1 Canada  

Where can you buy Mizutani Scissors outside of Ontario? 

Currently, the only physical showroom and authorized distributor for Canada is through Eikonic Academy aka @Mizutanieastcanada located in Mississauga Ontario Canada. All other sellers are not authorized and may be subject to counterfeit.  

I don’t live in Ontario, how do I order? 

Please call 905-461-3034 or email hello@mizutaniscissors.ca. One of friendly trained scissors experts will be happy to help you with a consultation and can narrow down your selection based on your style of usage. 

Where are the scissors made? 

Mizutani Scissors are authentically handcrafted in Chiba, Japan. Our operations consists of a research and development team with university professors from Japan’s prestigious colleges, as well as our craftsmen and women in our factory base in Japan. Mizutani scissors remain as the only Japanese hand-made scissor company in the world. 

How can I check authenticity of the scissors? 

Each Mizutani Scissors is inscribed with a unique serial number of authenticity that dates it back to the craftsman, date of production and continent intended for distribution. The scissors are packaged with the Authenticity Card inside each scissor box. 

Where are the Mizutani scissors manufactured? 

Mizutani scissors are proudly and authentically hand-made in Chiba (The City of Steel) in Japan with over a hundred years of history in manufacturing tools. 

What if I order online and I am not home to receive the scissors? 

If you are not home to receive the package delivery, Canada Post will notify you by email and leave a note at the door for pickup at your local post office. You must bring ID to pick up the package. 

How will my scissors be shipped? 

We shipping using Canada Post Express service with signature delivery and insurance. Once your order is picked, packaged with care and shipped an email confirmation containing the tracking information will be sent to your email.  

I am interested but not sure what scissors are best for me? 

We invite you to visit our showroom located inside Eikonic Academy at 720 Burnhamthorpe Road West Unit 3 Mississauga for consultation and scissors fitting. Our friendly and knowledgeable experts will be happy to help you find your perfect match.